The value of training in emotions in HR professionals

Often, the dynamics of the constant search for short-term profitability means that companies are run as simple machines for generating monetary benefits; as if all the processes that take place in it were aimed at that single end.

However, this gives rise to multiple problems. Among them, the inability to be able to function through anything other than the "official" work protocols (which reduces the flexibility and capacity of adaptation of the company), and the problems in offering a satisfactory work context in which the members of the company want to stay and apply and develop his talent.

But there's always the chance that HR professionals and those who work hand in hand with them in the middle and upper positions of the organization chart are trained in managing emotions. Here we will see why this type of learning is key for a company to be viable and adapt to the needs of those who spend a good part of the hours of the week in it.

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Why is managing emotions at work important?

The simple fact of negotiating payment for services rendered does not guarantee that employees will be motivated to put their potential to work at the company's services, nor that the company can offer them all the sources of motivation that they need. That is why managing emotions in the workplace is important. This set of knowledge and skills can be divided into the following areas:

• Recognition and identification of emotional states in oneself and in others.
• Anticipation of the consequences of one or another way of expressing emotions and feelings.
• Ability to deliberately create contexts that provoke the appearance of certain emotions and feelings.
• Greater ability to understand the emotional states of others based on non-verbal communication keys.

Fortunately, this class of skills can be trained and enhanced both in its application on oneself and in its use on groups and teams, and even using them to make strategic decisions at the level of company management.

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What does training in emotions bring to HR professionals?

We have already seen in broad strokes the type of aptitudes and general skills that go hand in hand with the correct management of emotions at work. Let us now see the kind of specific benefits that this kind of learning provides in the field of Human Resources.

1. Helps create incentives in the medium and long term

Learn the individual and group aspects of managing emotions provides greater ability to create incentive systems that really work, starting from the understanding of what motivates others.

• Related article: "Types of motivation: the 8 motivational sources"

2. Enhances the ease of resolving conflicts

Learning about this gives better conflict resolution skills without giving in to impulses or excessively short-term goals. This it not only serves in the specific moments in which disputes arise, but also has a permanent effect by producing a better organizational climate and prevent people from being afraid to express their disagreement until it accumulates so much that the situation explodes. In other words, it encourages assertiveness.

• You may be interested: "6 keys to managing conflicts in the company"

3. Gives greater flexibility to HR policies

Many times we make the mistake of assuming that all the changes that generate pressure in the way of working and relating in the company "will fit" into the protocols proposed in advance for it, as if reality had to adapt to what we have foreseen and not to the reverse. Therefore, the management of emotions is key because provides a more flexible and humane way of detecting needs and problems and, once that's done, take action and not leave everything in the realm of intentions that never materialize.

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4. Generates a greater capacity to retain talent

Relying on selecting and hiring new workers over and over again is a very inefficient way of working, because it not only generates instability, but also prevents the accumulation of valuable knowledge and experience in the business. It is necessary to know how to detect the interests and inclinations of the workers in order to be able to offer them adapted training and promotion plans. to what they know and like to do, and once this is done, generate the work context that allows them to be satisfied to remain in the company.

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Are you interested in learning more about emotional management at work?

If you want to learn both the theory and practice of emotion management in a professional context, you may be interested in the training program Exclusive Coaching Certification for HR professionals, offered by the European School of Coaching (EEC). This online course starts in March and is especially aimed at managers, team managers and department heads, and HR technicians; It provides strategies and keys for promoting relevant soft skills when dealing with people at work and giving rise to dynamics of leadership and communication adapted to the context. To know more, contact the European School of Coaching.