Mentavio: the online platform that connects psychologists and patients

The irruption of the Internet into our lives has made features and services appear that we would not have been able to imagine years ago. And the psychotherapeutic assistance sector is no exception to this rule.

Mentavio is an example of this: a service that connects patients and psychologists and psychiatrists so that the limitations of the physical world are not a problem when seeking mental health help.

Mentavio: an online platform for psychologists, psychiatrists and patients

on this occasion We interviewed Carlota Esteve, Director of Marketing for Spain and Latin America, so that he can explain to us what this tool used by both psychologists and patients consists of.

What exactly is Mentavio and what are the main needs it covers?

Mentavio is an online psychological counseling platform.

On the one hand, it offers patients a system of immediate access to medical professionals, private, easy and through different tools such as videoconference, audio calls or the chat.

On the other hand, it provides psychologists with a new way of contacting their current patients, the ability to reach new users without geographical limitation and compliance with legislation in the field of therapy on-line.

Regarding the technical requirements, what is needed to use Mentavio?

To use Mentavio, all you need is a desktop PC, a laptop or a tablet with a microphone, a speakerphone and webcam if you want to do a videoconference session, plus a good internet connection Internet.

How does it adapt in a differentiated way to what psychologists are looking for on the one hand and patients on the other?

On the one hand, it provides patients who require psychotherapy sessions with time optimization (avoiding commuting), discretion and the comfort of having an appointment with your psychologist from the comfort of your home armchair.

And on the other, psychologists are provided with a secure communication tool to be able to carry out their work online, since mentavio has its own technology to allow the secure transmission of data through SSL encryption, that is, it guarantees the security and privacy of therapy sessions, during which exchanges of confidential information and especially sensitive.

This fact is relevant, since professional associations of psychologists usually reject the use of video call platforms for personal use for professional purposes.

In addition, the portal also assures psychologists the collection of services through secure payment systems.

Will someone seeking anonymity meet their expectations with this kind of service?

Patients have the option, as long as the treating psychologist agrees, to remain completely anonymous.

Is there a way to know the degree to which other clients are satisfied with a particular psychologist available at Mentavio?

At the end of each session, patients have the option to assess the degree of satisfaction of said session and write a personal review. All users have access to the evaluations of psychologists in their respective profiles.

What are the customization options offered by Mentavio?

Psychologists choose their hours of availability, their fees and the modality of their sessions (video, chat, telephone, email and face-to-face consultations).

The patients, for their part, choose the psychologist that best suits their possibilities, and for this they have the option of doing a free presentation session of around 10 minutes for a first shot contact; They can also choose the way to carry out the session and the payment methods.

A few years ago, the idea of ​​establishing contact with psychologists via the Internet seemed unthinkable. What has changed?

He has changed the way we do everything. We choose the movies we want to see, we book trips, we look for a partner, we learn languages, we do the shopping... and all this online. Today everything is just a click away, and the world of health, too.

You have to adapt to new needs, and Mentavio makes it possible for both psychologists and patients.