What is the use of assertive communication in the world of work?

Assertiveness is the ability that allows us to express our own feelings and our opinions in front of other people, without hostility or aggressiveness and always respecting the rights and dignity of our interlocutors. It is a psychological element that helps us say what we think should be said, without being intimidated in case it is uncomfortable.

This social ability is not only reduced to the expression of emotions, but also of opinions, desires, impressions, feelings or preferences, all this always taking into account that the interlocutor also has a series of interests and values ​​that must be taken into account. account. In this article we will see what role assertive communication plays in the world of work.

• Related article: "Assertiveness: 5 basic habits to improve communication"

The benefits of assertive communication at work

In today's world of work, assertiveness is one of the most useful skills in most jobs, and that is why this soft skill is increasingly in demand in jobs. personnel selection processes, since an assertive professional will be much more useful for the company thanks to his social skills and interaction with other employees.

Let's see in a little more detail why assertive communication is considered useful in the field of companies and businesses.

1. Improves the work environment

Assertiveness makes it possible for both co-workers and superiors to point and congratulate whatever achievement we can achieve during our work, that's why it ultimately allows improve the working environment.

In the same way, assertiveness makes teamwork and problem solving in all kinds of ways much easier. cordial, since this is based on each one giving their opinion in a friendly way and without crossing social or educational limits.

In addition to that, assertiveness also facilitates a clearer and fuller exchange of information, without misunderstandings and with a close communication style between workers, which improves the type of relationship established between people.

Having a work environment in which assertiveness reigns among its professionals will ensure a more optimistic, friendly and suitable climate for teamwork.

• You may be interested in: "Psychology of work and organizations: a profession with a future"

2. Promotes productivity

By promoting a better work environment and preventing the appearance of misunderstandings (many of which arise when a person does not dare to communicate in time that they have detected an error or an unforeseen event has occurred), work teams perform better and are more comfortable, which also positively influences productivity and better performance of obligations labor.

In addition to that, a better state of mind, emotional and psychological health of the workers as well will result in higher job performance and the achievement of objectives much more quickly and diligently.

3. Reduce labor conflict

Labor conflict is one of the main problems that companies have with their workers and that most influence the performance and productivity of employees. Many of these "crashes" arise due to an inability to manage one's emotions without position yourself before others seeing them as enemies or opponents to the minimum that appears a disagreement.

Having assertive employees who also dominate other social skills such as active listening or the ability to collaborate is of great help in the company so that there is a good atmosphere and avoid possible confrontations, constant arguments or labor conflicts in general.

4. Promotes the assumption of responsibilities

Assertive people are capable of expressing their feelings and problems, but they are also capable of assuming responsibilities and possible mistakes made during the work day.

This is also of great importance in the company and helps to monitor that everything is going well at all times and also to detect possible problems or human errors more quickly and efficiently.

5. Facilitates internal communication

The internal communication of a company facilitates and speeds up the internal transit of valuable information between members of the organization, either among colleagues from the same department or between superiors and subordinates.

As we have previously indicated, assertiveness allows one to express one's own problems, demands or needs, so it is a quality that excellently promotes communication within the community. company.

6. Helps prevent cases of mobbing

In companies with assertive workers, it is more difficult for cases of workplace harassment or mobbing to occur, since people are capable at all times of establishing personal limits and of quickly communicating the dynamics of hostility or violence that arise between workers.

7. Promotes emotional intelligence in the organization

Emotional intelligence is characteristic of assertive people, and consists of the ability to understand both their own emotions and those of others.

This skill is also of great importance and is in high demand in all kinds of modern job and personality selection processes.

People with emotional intelligence are always aware of their emotions, know their needs and fight to claim or demand both their own interests and those of the company.

8. Promote internal discussions

The fact that the employees express themselves with complete clarity and externalize at all times anything that may concern them or any demand they may have favors communication and internal debates on serious issues, as well as requests towards superiors.

In this way, it is much easier for companies to make all kinds of changes and reforms in the company or in the way of organizing, according to the demands of its workers, so that its employees work with greater diligence and flexibility.

9. Allows for meaningful relationships

Assertive people are also capable of establishing much deeper and more meaningful friendships and camaraderie, which also contributes to creating a positive work environment.

When the members of the same work group form a unit or team based on respect, friendship and solidarity, the work is done much better and faster.

10. Improves employee confidence

Finally, assertiveness also has a positive influence on self-confidence and self-esteem. employees, since they are capable of overcoming any obstacle and achieving any goal that is propose.

In short, we can say that assertiveness positively affects the interests of the company and also allows its workers equip themselves with tools that allow them to work more diligently, increase their levels of self-esteem and improve their mental health.

Are you interested in training in promoting assertiveness in the company?

If you want to learn the theory and practice of assertiveness in the context of organizations, the Master in Self-esteem, Assertiveness and Conflict Resolution of the Mediterranean School of Psychology is for you.

This online training program is designed above all for those who are interested in dedicating themselves to the field of Human Resources, team leadership and/or Psychology of Work and Organizations, and registration is already open.