The worst low cost company to travel
The low prices of some airlines allow us to travel on a budget and they are the best option for those inveterate travelers who want to save. In addition, many of these companies offer a quality and service similar to that of the large airlines.
However, not all of them can boast the same. Some really do justice to the low price they offer. Do you want to know which is the worst low cost company to travel? We tell you about it here.
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The worst low cost company to travel in Europe
The rise of low-cost airlines has increased competition to see who offers the lowest rates. But at what price really?
The consulting firm Skytrax performs analysis and rankings of airlines, in which both the quality and safety of the flights, as well as the services they offer, are valued. Among the low cost companies operating in Europe we find three with the lowest score. These are Ryanair, Wizz Air, and flybe. But which is the worst?
The AirHelp Score company is another of the companies that produces world quality rankings of the airlines, based on their comfort, punctuality and their ability to resolve claims. In his ranking only one of the above
is among the 5 worst rated companies, and this is nothing more and nothing less than the Irish Ryanair.This result is also supported by travelers. The organization FACUA - Consumidores en Acción conducted a survey as part of the #aerofraudes campaign, in which 3,289 users participated. 45.4% of those surveyed they considered Ryanair to be the worst company to travel to.
What makes it the worst airline?
We know that Ryanair is the company that offers the cheapest rates in the European market, but what makes it the worst low cost company to travel?
The scores it receives from the prestigious Skytrax company reveal a lot about the failings of the Irish company. In its quality evaluation it receives only one star at the following points: airport check-in charge, hand luggage allowance, charges for excess baggage, information and service of delays and staff assistance to the arrival. It also appears with a low score in terms of the service of the crew.
Regarding the AirHelp Score evaluation, although in this case it achieves a good score in terms of punctuality, the quality of the service is rated 6 out of 10 and the claim processes do not even get to the point, staying at 0.8. This assessment is based on the analysis made by this consultancy of the claims processes, taking into account account the way they handle claims for compensation for delays based on the number of unapproved claims or how long it takes to return payments.
Controversial new baggage policy
Without a doubt, one of the most criticized points by consumers has always been its carry-on baggage allowance and the additional charges that can be found once the ticket is purchased. As if that were not enough, since this January 15 they have launched a new baggage policy that is not liking anything.
The company no longer allows more than a single small item to get on board, unless it is paid by Priority Boarding, included in the airline's payment rates. This service has an additional cost of 5 euros if requested during the reservation, or 6 euros if purchased up to two hours before departure.
The rest of bulky packages or small suitcases will be transferred to the hold at the boarding gate free of charge. Ryanair has increased the weight limit on checked bags and it has lowered the check-in fee for bags up to 20 kilos, to encourage customers to opt-in to check-in.
Due to the high occupancy and the lack of space in the cabin, the fact of being able to take two packages on board ends up becoming an odyssey, which the company intends to avoid with this type of measure. This new policy therefore aims to streamline the boarding process and thus avoid delays in takeoffs, but has not been well received by his regular customers.